PATTERNS & HAND-DYED YARNPrivacy policy
This privacy policy applies to all business processes at Strikkekista.
Personal data is information that can be linked to you as an individual. This may be a name, telephone number, e-mail address or an assessment. You yourself have the right to decide over your own personal data.
Strikkekista is responsible for the processing of personal data. It is important to us that you know what information we collect and how we protect your privacy.
The processing of personal data is necessary for us to be able to fulfil our contractual obligations and serve you as a customer. Personal data may also be used for the following purposes: sales, contact with customer service, marketing, information, bookkeeping.
For marketing by e-mail, we obtain explicit consent in advance.
By providing us with your personal data, you accept the practices and terms described in this privacy policy.
If you have objections regarding our processing of personal data, you also have the opportunity to complain to the Norwegian Data Protection Authority (Datatilsynet).
Strikkekista
Østnorflata 21
7884 Sørli
E-mail: ingvill@strikkeista.no
Telephone: +47 90577419
How does Strikkekista use your personal data?
Information may be registered and stored when you register at www.strikkekista.no, when you are in contact with sales and support, e.g. by e-mail, or when you use our services.
Information about a customer relationship is used for several purposes:
When you buy goods from us:
Information such as your name, e-mail address, physical address, etc. is necessary for us to be able to serve you as a customer. Among other things, we need your e-mail address to be able to fulfil our part of the agreement when you make a purchase. For example:
- Sending the order confirmation.
- Sending the link to the downloadable knitting pattern.
- Sending information about your customer account.
- As a contact address regarding your order.
In some cases, we may contact you by telephone if we cannot reach you by e-mail with order-related questions. Your physical address is used only to send your order to the correct delivery address. This is defined as a legitimate interest, and consent will not be requested for it.
We are required to retain order information in connection with accounting, tax and duty handling, and any handling of returns. You may request that your personal data be deleted from our database, provided that we are not required by law to retain the information we hold.
For marketing:
In some cases, we ask for your consent to use your personal data for marketing purposes. This applies to marketing by e-mail, text message (SMS) and social media. Explicit consent is then obtained in advance. The consent shall contain information about the specific processing activity. If you have given consent, you may withdraw it at any time by letting us know.
If you have actively consented to it, we may use your e-mail address for one or more of the following purposes:
Newsletter: Newsletters are sent out 2-4 times a month. The content will vary between product information, discounts and offers, and knitting-related information (e.g. event information and knitting techniques). You can unsubscribe from the newsletter by clicking the unsubscribe link in the e-mails.
Social media (e.g. Facebook, Instagram, LinkedIn, Snapchat, Twitter etc.): Adverts targeted at your e-mail address, with content that varies depending on what information we have collected and stored about you. This is solely to be able to show you more relevant adverts. Your e-mail address may also be used to create lookalike audiences (targeting adverts at people who resemble you in their usage patterns).
Where do we store information about you – and where do we share information about you with others?
Our e-commerce platform is provided by WordPress, and data is stored with Webhuset and its data centres in Bergen and Oslo.
Subcontractors:
Strikkekista also uses services provided by third parties. Here is an overview of subcontractors with whom information may be stored
Paypal
Strikkekista uses Paypal as its only payment solution. Your card and bank account details are looked after by Paypal, and you never need to share your payment details. The information we receive from Paypal is your name and e-mail address.
Mailchimp
Mailchimp is used for sending out newsletters. Only those who have actively signed up for the newsletter in the online shop receive newsletters. (API-generic)
In addition, Mailchimp may be used to send out mystery knit-alongs in several parts. This is done only to those who have bought the mystery and have thereby given their e-mail address in order to receive the mystery.
You are welcome to read Mailchimp's own privacy policy here: https://mailchimp.com/about/security/
Information about the use of cookies.
A cookie is a small text file that is stored on your computer.
Among other things, we use cookies to remember your login, passwords in encrypted form, to improve the user experience and as part of our marketing.
When you visit our services, we set both temporary and persistent cookies. A temporary cookie is often deleted automatically when you close your browser, while persistent cookies may remain on your computer for up to one year.
If you would like to learn more about cookies, you can use http://www.aboutcookies.org.
The following cookies are used in our services
Use of our shop solutions
Among other things, we use cookies to remember you as a customer and to remember the contents of your cart. An online shop cannot function without cookies.
Facebook Pixel
We advertise through Facebook's platform. Cookies are used to analyse the effect of our marketing on Facebook. For example, traffic flow on the website after a link on Facebook has been clicked, or so that advertising can be targeted based on visit patterns.
We also collect search terms used via the search engines on the website. This is solely to improve search results and the customer experience, and no information is collected that can be traced back to the user.
Consent to the use of cookies
Under Norwegian law, you have automatically consented to our storing cookies on your computer if you allow this through the settings in your browser. If you wish to avoid the use of cookies, you can set your browser not to accept them. See your browser's help pages for settings. Please note that if you choose to block cookies, some of the functions on strikkekista.no may stop working.
Access and rectification
You are entitled to access the information registered about you. Access can also be obtained by sending a request to ingvill@strikkekista.no. If the registered information is incorrect or incomplete, you may demand that the information be corrected in accordance with the Norwegian Personal Data Act (personopplysningsloven).
Retention and deletion
Information that is no longer necessary for the purpose for which it was collected is deleted from our systems. The Personal Data Act is subject to the Norwegian Bookkeeping Act (bokføringsloven), which states that we must store information for 10 years. You may at any time ask us to delete or correct your personal data, provided that we are not obliged to retain it under applicable legislation or other obligations we have.
Contact information
Contact us by e-mail if you have any questions regarding your personal data. You can request access to what information we hold about you, ask us to change the information we have stored about you and/or ask us to delete your personal data from our systems.
Strikkekista
Østnorflata 21
7884 Sørli
E-mail: ingvill@strikkeista.no
Telephone: +47 90577419